Digital Item Delivery Policy

All Items are digital in-game content delivered through Steam. No physical goods are shipped and no postal delivery address is required for fulfilment.

Depending on the account holding the selected Item, delivery may be completed:

• through a Steam bot operated by or on behalf of a confidential fulfilment provider; or
• directly from the Steam account currently holding the Item to the buyer’s Steam account.

BORGERSONIC OÜ remains the seller and contractual counterparty regardless of the account used to deliver the Item.

Before ordering and throughout delivery, you must:

• use a Steam account that belongs to or is lawfully controlled by you;
• provide a valid and current Steam Trade URL;
• ensure the Trade URL corresponds to the Steam account linked to your Floatline account;
• ensure the account can receive trade offers;
• keep the inventory accessible where required for verification;
• maintain sufficient inventory capacity;
• complete required Steam Guard or mobile confirmations; and
• review every trade offer carefully before accepting it.

• After payment and order acceptance, Floatline identifies the account or bot holding the purchased Item.
• A Steam trade offer containing the Item is sent to the Steam account designated by the buyer.
• The buyer reviews the sender, Item and offer contents.
• The buyer accepts and completes any confirmation required by Steam.
• Floatline verifies the Steam transfer and updates the order status.

Delivery is normally initiated within a few minutes after order confirmation. This is an estimate rather than a guarantee of immediate delivery.

Unless delay is caused by the buyer, Floatline will complete delivery within 24 hours after order confirmation. If delivery cannot be completed within that period, the order will be cancelled and a full refund initiated to the original payment method.

A Steam trade offer will normally remain available for 60 minutes after it is sent. You must accept the correct offer within that period.

If the offer expires, you may request another offer through the available account or support process. Re-sending remains subject to Steam availability, security checks and continued transferability of the Item.

The 24-hour period is suspended while delivery cannot be completed because:

• the Trade URL is incorrect, inactive or linked to another account;
• the Steam account or inventory is private or inaccessible;
• the inventory is full;
• Steam Guard, a trade hold, trade ban, community ban or another restriction prevents transfer;
• the buyer fails to complete a Steam confirmation;
• the buyer does not accept a correct offer within 60 minutes;
• the buyer provides inaccurate information; or
• the buyer does not provide cooperation reasonably required to resolve the issue.

Floatline will provide reasonable instructions where possible. If the problem is not resolved within a reasonable period, the order may be cancelled and any undelivered Item refunded under the Refund, Cancellation and Withdrawal Policy.

Delivery may also be delayed by Steam downtime or instability, maintenance, security checks, fraud review, synchronisation delays, temporary unavailability of a bot or holding account, or another event outside our reasonable control. These events do not extend Floatline’s 24-hour obligation unless the delay is attributable to the buyer.

Delivery is complete when the correct trade offer is accepted and Steam records the Item as transferred to the buyer’s Steam account.

Steam may temporarily mark an Item as trade protected or restrict its onward transfer, modification or consumption. The existence of such a Steam restriction does not mean delivery failed if the Item was transferred to and is visible in the buyer’s inventory.

Do not accept an offer if its contents do not match the order. Contact info@csfloatline.com immediately with the order number and screenshots.

If an order contains multiple Items, delivery may occur through more than one trade offer. Each correctly transferred Item is treated as delivered. Any missing Item remains subject to the 24-hour deadline and applicable refund rights.

You must not misuse a Steam protection, support or reversal mechanism to undo a legitimate delivery. Floatline may restrict the account, recover losses and provide relevant records to payment providers, Steam or competent authorities where legally appropriate.

For delivery assistance, email info@csfloatline.com and provide the order number, registered email, Steam ID, Trade URL and a description of the issue. Never send your Steam password, email password or payment card security code.